Privacy Policy

North London Recovery is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

Effective Date: 1st January 2024

Information We Collect

We may collect the following types of information when you use our services:

Personal Information

• Name and Contact Details: Your name, phone number, address, and email address
• Vehicle Information: Make, model, registration number, and location of your vehicle
• Location Data: Your location when you request recovery services
• Payment Information: Payment details when you use our services (processed securely via our payment providers)

Technical Information

• IP Address: When you visit our website, we may collect your IP address
• Cookies: We use cookies to improve your browsing experience (see our Cookie Policy)
• Usage Data: Information about how you interact with our website

How We Use Your Information

We use your information for the following purposes:

• To provide our vehicle recovery, breakdown assistance, and towing services
• To respond to your inquiries and provide customer support
• To process payments and invoices
• To improve our services and website functionality
• To comply with legal obligations
• For internal record keeping and administrative purposes

Legal Basis for Processing

We process your personal information under the following legal bases:

• Contractual Necessity: To provide the recovery services you request
• Legitimate Interests: To improve our services and respond to inquiries
• Legal Compliance: To comply with applicable laws and regulations
• Consent: Where you have provided consent for specific processing activities

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, IT services)
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect the rights, property, or safety of North London Recovery, our customers, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. These include:

• Secure servers and encryption where appropriate
• Access controls limiting who can access personal information
• Regular security assessments and updates
• Staff training on data protection and privacy

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the purpose for which it was collected. Typically, we retain customer information for up to 7 years as required by UK tax and accounting laws.

Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal information in certain circumstances
• Right to Restrict Processing: You can request restriction of processing in certain circumstances
• Right to Data Portability: You can request transfer of your data to another organization
• Right to Object: You can object to processing based on legitimate interests
• Right to Withdraw Consent: You can withdraw consent where we rely on consent as the legal basis

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site and improve functionality. For more information, please see our Cookie Policy.

You can control cookies through your browser settings and delete existing cookies at any time. Please note that disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

North London Recovery
Phone: 020 3828 7723